Your personal data belongs to you. This policy explains exactly what Cricxo collects, why we collect it, how we protect it, and what rights you have over it.
These six principles guide every decision Cricxo makes about your personal data. The full policy below is the legally binding version.
Cricxo only collects the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it.
All data transmitted between your device and Cricxo's servers is protected with TLS encryption. Sensitive data stored on our servers — including payment details — is encrypted at rest using AES-256.
Cricxo does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to provide and improve the Cricxo service.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion at any time. We respond to all data requests within 30 days and handle them with full transparency.
Only Cricxo staff who genuinely need access to your data to do their jobs can see it. Access is logged, audited, and reviewed regularly. No one at Cricxo can access your data without a legitimate reason.
In the unlikely event of a data breach that affects your personal information, Cricxo will notify you within 72 hours of becoming aware of the incident, along with details of what happened and what we're doing about it.
You have real, enforceable rights over your personal data. Here's what they mean in practice.
Request a full copy of all personal data Cricxo holds about you. We'll provide it in a readable format within 30 days.
If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. We'll update it promptly.
Ask us to delete your personal data. We'll comply unless we're legally required to retain it (e.g. for financial records).
Ask us to stop processing your data in certain ways while a dispute or review is ongoing, without deleting it entirely.
Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to Cricxo processing your data for direct marketing or profiling purposes. We'll stop immediately upon receiving your request.
To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
This Privacy Policy describes how Cricxo ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "Player") who access or use the Cricxo platform at cricxo.vip. It applies to all interactions with Cricxo, including account registration, deposits, gameplay, withdrawals, customer support, and any marketing communications you opt into.
Cricxo is committed to handling your personal data responsibly and transparently. We understand that trust is everything — especially on a real-money gaming platform where your financial and personal information is involved. That's why we've built our data practices around the principle of collecting only what we need, protecting it rigorously, and giving you meaningful control over it.
This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete agreement between you and Cricxo regarding your use of the platform.
Cricxo collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in this policy.
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Age verification, account ownership, fraud prevention |
| Contact Data | Mobile number, email address | Account communication, OTP verification, support |
| Financial Data | bKash/Nagad wallet number, transaction IDs | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration | Responsible gaming monitoring, account history |
| Communications Data | Support chat logs, email correspondence | Dispute resolution, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where you voluntarily disclose health-related information in the context of a responsible gaming request.
Cricxo collects your personal data through the following channels:
Cricxo uses your personal data for the following purposes. For each purpose, we rely on a specific legal basis to justify the processing.
We will never use your data for a purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.
Cricxo uses cookies and similar technologies to make the platform work properly, to keep you logged in, and to understand how players use the site so we can improve it. Here's what we use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on Cricxo, but some personalisation features may not work as expected.
Cricxo does not use third-party advertising cookies or allow ad networks to track you across other websites via our platform.
Cricxo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Cricxo takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:
While we take every reasonable precaution, no system is completely immune to security risks. If you suspect your Cricxo account has been compromised, contact our support team immediately and change your password.
Cricxo is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Cricxo, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.
Cricxo uses age verification checks during registration and reserves the right to request additional proof of age at any time. Accounts where the holder cannot confirm they are 18 or older will be suspended pending verification.
Cricxo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The updated policy will always be available at cricxo.vip/privacy-policy with the date of the most recent revision clearly displayed at the top. Your continued use of Cricxo after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch:
We aim to respond to all privacy-related requests within 30 days. For urgent matters — such as suspected data breaches or unauthorised account access — our live chat team can escalate your case immediately.
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